frequently asked questions
Do you have a cancellation policy?
Yes, we ask that you please reschedule or cancel at least 48 hours before your appointment. Within 24 hours of the cancellation policy is as follows:
1st cancellation (24 hours or less notice) We understand things come up and we will reschedule your appt.
2nd cancellation (24 hour or less notice) - At out discretion, we may choose not to rebook your appt.
*No call, no shows will not be rebooked. A credit card upon booking, maybe required at the stylist discretion
What retail line do you carry & sell?
We proudly carry Davines.
Are children allowed?
As much as we love kiddos, the salon is not a safe place for them. We ask that children only accompany you if they are receiving a service.
What happens if I am late for my appointment?
If you are 15 minutes or more late for your appointment, you may be asked to reschedule or your appointment time maybe be altered.
What is your product return policy?
We do not accept product returns.
What is your service guarantee?
We want you to love your hair. If something from your service doesn't feel quite right, please reach out within 7 days of your appointment so we have the opportunity to make it right. If an adjustment is needed due to the original service, we're happy to make the necessary modification at no additional charge. After 7 days, any additional service will be booked as a new appointment.
*Service guarantees do not apply to color corrections, as results can be unpredictable.